Luxury in the ‘New Normal’

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Located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities. Enjoy a relaxing dip in the pool after a long day of work or a hectic workout session at the well-equipped fitness centre with the most modern equipment managed by a trainer to take care of all your fitness needs. Unwind with an extensive spa session and discover a new side of absolute bliss. With a luxuriously soothing environment and welcoming therapists who are well trained & equipped, can help you attain a state of nirvana.

Meetings and events
Meeting@Novotel – Make your meetings a success! Whether it is a conference or an elegant dinner, plan events that surpass your expectations. A team of professionals will assure that your meetings are seamless and are equipped with best in class technology. With years of experience and expertise in organising social events, every occasion is made memorable. Choose from the venues that are best suited for your event, a conference room for successful meetings, a ballroom for lavish weddings or dinner, and you will be served with the best of event management and culinary talent.

Restaurants
The Square: At The Square, experience fine dining at its best with a relaxed corporate ambience for lunches during weekdays and exciting family dining during dinner, weekend buffet and Sunday Brunch.

Chez Nous: It is a perfect setting of a French Living Room that serves comfort food from the first French Colony that was formed in Pondicherry, India. This place is open 24*7 and offers patrons a wide selection of premium beverages.

Delice: Delice is a specialty cake and gourmet shop that presents a delightful selection of authentic breads, cakes, French pastries and chocolates. The outlet menu is now available for online delivery.

Blue Terrain: At Blue Terrain, enjoy the pool side dining experience with your loved ones over aromatic grills and delicious barbecue delicacies on offer and an exquisite bar serving refreshing signature cocktails and selection of spirits. A perfect place to spend a romantic evening or quality time with your friends or colleagues.The delicacies from this famous outlet is now available for online ordering.

Novotel Bengaluru Outer Ring Road welcomes back guests in its secure and friendly environment. Hygiene and well-being of everyone have always been their priority, and at times like these they have come back even stronger and ready to serve with the highest safety protocols from the world of hospitality. From well-sanitised surroundings to digital savvy services, they have made sure that everyone around feels safe and assured.
As part of Accor, they are strictly abiding by its ALLSAFE guidelines and have now established some of the most stringent cleaning standards and operational procedures in the world of hospitality to ensure safety. Adhering to all the government and health organisational norms, their team of well-trained professionals will make your staycation comfortable and a memorable one.
Their passion of serving with exemplary hospitality standards is consistent in the ‘new normal’ of living. Keeping this in mind, the team always shows up smiling in masks, hairnets and gloves to cater to your needs. Their regular temperature checks are done, and a medical record is maintained.
The moment you enter the premises, a courteous security guard will receive you with warmth and as per the training imparted, your temperature will be taken with contactless infrared thermometer and Arogya Setu mobile application status will be checked. As you proceed to the baggage scanner, before entering the lobby, your footwear and luggage will be sanitised. You can disinfect your hands with the automatic sanitiser dispenser. For everyone’s safety and to maintain social distancing, there are signages placed depicting handshake-free zone, self-parking, restricted gathering of people, usage of masks and sanitiser at relevant touchpoints.
Pedal sanitiser is placed outside Chez Nous and at the entrance they have an automatic sanitiser dispenser.

Lobby: After the baggage scanning, you will enter the lobby which has communication regarding the safety measures to be taken by everyone. There are floor decals and queue managers which help in keeping safe distance, Accor’s ALLSAFE stickers for assurance, Perspex sheet at the reception for everyone’s safety and a very compassionate team to welcome you.
Check-in and check-out process require minimal contact and the pens used along with the key cards and credit cards are thoroughly sanitised after every usage. Digital payment options are also provided.
Post the check-in procedure, you receive a welcome kit along with a letter which mentions the safety measures and an in-room dining QR code which will help you view the menu and select your favourites.
The staff will guide you towards the elevator which has demarcation to allow only two guests at a time for social distancing. The elevators are regularly sanitised as they are frequently used by the guests. Assistance with luggage or delivery to the room is available on request.
At the time of check-out, you can drop your keys in a box placed at the reception, from where they are taken for sanitisation.

In-room experience:
There is a door seal sticker placed on the room door once it has been thoroughly cleaned to assure that it was sanitised and sealed before the guest’s arrival. To minimise contact in the room, they have kept only essential amenities and disposable products. You can order your favourites from the comfort of your room from the single use menu cards and it will be delivered at your doorstep.
After every check-out there is a gap of minimum 24 hours before the room is sanitised and freshened up for next arrival. The staff uses fogging machines to disinfect the room while wearing PPE for safety.

Restaurant:
The operational restaurant at the hotel has its furniture and layout realigned to maintain social distancing norms. There is a pedal operated sanitiser stand right at the entrance and entry and exit points are marked. You can explore the menu through QR code placed at every table and for payment also as various digital options are provided.

The front and back of the house team members adhere to the safety guidelines and are always there to serve you with the best gourmet delights. All the food handlers’ temperature is checked regularly, multiple contacts while food handling is avoided, and social distancing is always maintained.

Food safe sanitising agents are used in the kitchen and each meal is freshly prepared. Cutleries are dipped in sanitiser solution and dried in the dishwasher itself to avoid wiping. Single serve products like ketchup, salt, etc. are served only at the guest’s request.

The menu is sustainable and is very much in line with ‘vocal for local’. The chefs are exploring more local and healthy ingredients for the newly developed menu keeping guest’s demand in mind. Right from the selection of ingredients to the plating, the team follows stringent safety protocols to deliver wholesome and delicious meals.

Enjoy, work, and relax at Accor properties in the ‘New Normal’

Accor properties in India and South Asia are decked and prepped with stringent cleanliness protocols to welcome guests to relax and rejuvenate. 49 Accor hotels across its major brands of Accor in India and South Asia (Fairmont, Sofitel, Pullman, Mövenpick, Grand Mercure, Novotel, Mercure, ibis) have reopened for operations. In travel’s ‘New Normal’, health, safety, and well-being will be of utmost priority and ALLSAFE global certification is being rolled out to give travellers confidence to return to hotels with complete peace of mind.
The ALLSAFE programme is designed to reassure guests with an all-encompassing set of procedures responding to new consumer behaviours and expectations around a safe experience. The ALLSAFE label certification has been developed with and vetted by Bureau Veritas, a world leader in testing, inspections, and certification. It is based on a range of guiding principles and commitments and consists of over 200 standard operating procedures, keeping cleanliness and safety at the centre of all policies. Additionally, every hotel has a designated ALLSAFE officer who ensures seamless implementation of all guidelines, 24.7.

Accor operates a network of nine distinctive brands with close to 10,000 rooms spread across 51 properties in 23 key destinations in India and Sri Lanka. Underpinned by operational excellence and embracing its European heritage, Accor is uniquely placed as the only international hotel group with brands that span across all segments, from its internationally acclaimed luxury Fairmont, Sofitel brands; premium brands Pullman, Mövenpick, Grand Mercure; as well as the popular Novotel and Mercure midscale brands and the much-prized economy brands including ibis and ibis Styles.

“We are witnessing positive signs as people are stepping out for travel, dining, or work,” states Puneet Dhawan, Senior Vice President Operations India and South Asia, adding “Guests are looking for a change from their monotonous schedule of being at home and eager to take a break. It is a good indication for the hospitality industry that people have re-started travel for short vacations, and we have observed a trend of staycations among our guests. Since the launch of our campaign ‘Let Us Take Care of You’, we have noticed growth in the footfalls, together with an increase on food and beverage deliveries to homes and offices, this gives us confidence, travel and the tourism industry will rebound. For MICE, executive corporate meetings and small-scale events, we are closely following the government guidelines and social distancing norms. Moreover, some of our hotels have hosted events and intimate weddings and we are ensuring seamless and safe coordination. We are looking eagerly forward to welcome guests at our hotels.” Along with stays and dining, many Accor properties are offering ‘Work from Hotel’ and ‘Workcation’ packages to provide a relaxed, safe and comfortable environment for those who need to venture out.

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