Hyatt Announces Global Care & Cleanliness Commitment

Focusing on the safety and wellbeing of colleagues and guests during the COVID-19 pandemic and beyond, Hyatt’s commitment includes Global Biorisk Advisory Council accreditation, hotel-level sanitization specialists, and a working group of trusted medical and industry advisors.

Guided by its purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt today announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing rigorous protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

Global Cleanliness Accreditation

Hyatt remains committed to providing safe and clean environments and upholding the highest standards of cleanliness for colleagues and guests at all hotels globally. In May 2020, Hyatt plans to introduce a GBAC STARTM accreditation through a performance-based cleaning, disinfection, and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe, and healthy. GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic. Hyatt is the first hospitality brand to announce plans to commit to GBAC STARTM accreditation which will include detailed training at more than 900 Hyatt hotels worldwide. Hyatt intends to complement this with regular internal and third-party auditing.

Hotel-Level Sanitization Specialists

The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory training in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order, and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real-time.

Further, as part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include,

  • Colleague certification, training, and recertification process for hygiene and cleanliness.
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms, and shared spaces.
  • Implementation of enhanced food safety and hygiene protocols for restaurants, room service, and group meetings and events.
  • Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
  • Exploring purification and sanitization device installation in an effort to ensure enhanced air quality.
  • Protective masks and other equipment for hotel colleagues.
  • Social distancing guidance in public areas across hotel properties.

Cross-Functional Panel of Industry Experts and Professionals

At the onset of the COVID-19 crisis, Hyatt assembled a global cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information, which enabled Hyatt to promptly update detailed guidance to hotels and address specific needs and situations.

Hyatt continues to engage additional medical experts and leading industry professionals as part of its commitment. The goal of the working group will be to provide counsel on key areas of Hyatt’s business, challenging Hyatt to act even more holistically in this new environment. 

Additional COVID-19 relief efforts underway by Hyatt include The Hyatt Care Fund, a program designed to support colleagues with the most pressing financial needs due to COVID-19, through a series of coordinated efforts around the world. Impacted Hyatt colleagues in owned, managed, and franchised hotels and in Hyatt’s corporate offices around the world are eligible to apply.