Flipkart uses about 100 robots to sort out parcels automatically in thousands daily to minimize delays in delivering what customers buy online on its website. As it is humanly not possible to handle the parcels in thousands in a short time, emerging technologies like AI, ML (machine learning), and cloud computing data analysis, have ushered in a paradigm shift to speed up and scale logistics.
Flagging the role of technology in speeding up processing the data and sorting the packages using sensors, the company was able to turn around 4,500 shipments an hour at twice the speed, with 99.9 percent accuracy.
With disruptive technologies changing the game for a country rapidly embracing e-commerce, the bots were, however, not replacing humans who are being used in the supply chain and logistics where they are used. Touted to be the first in India, the robot-based sortation technology is the only one in use in Asia outside China.